Easy returns and exchanges
You may return an item and get a full refund, or exchange the item, within 14 days of delivery.
Exchanges within Sweden are free. All exchanges are subject to availability – you can choose to change your order for a different product, color or size as long as it is for the same price or less. Potential price differences will be refunded.
Returns will only be accepted if labels and original packaging are fully intact. Items you wish to return have to be in perfect condition accompanied by the original invoice. Please remember that the financial responsibility for the return is yours until it reaches us, so we recommend that you only use our postage labels and delivery service. Shipping charges for international orders on returns are at the customer’s expense ( Shipping to other countries in the EU costs 15,00 € fixed price up to 5 kg. Other countries outside the EU 26 € up to 2kg, 50 € up to 5 kg)
Refunds for returned merchandise will be made within two weeks of the return to the original purchaser’s credit card, Payson or Paypal account.*
*Note that for international returns additional duties and/or taxes will not be refunded. For countries within the EU, VAT will be included in the refund.
How to exchange/return an item:
- Please contact Retrieve of Sweden AB at email@example.com to receive a return form and pre-paid return label.
- Fill in the return form and package it together with the items you wish to send back (please consider the environment and re-use our packaging if possible)
- Take the parcel to your collection point and send it to the address provided. Remember to ask for proof of postage.
Should you receive a delivery containing damaged or wrongly packaged items, we will cover all shipping charges and do everything we can to rectify our mistake. You will be provided with new products or a refund, depending on your wish.
If something is wrong with your delivery please contact us at firstname.lastname@example.org